Jobs at PAWS

Volunteer Services Internship
CASS Case Manager

           “When I was hired to intern at PAWS I knew it was going to be a great experience for me, but nothing would prepare me for everything that I would experience during my internship. I learned everything from fundraising, volunteering, recruiting, training, to client relations. It was truly an eye-opening experience and the things I learned will carry me with confidence through the rest of the school year, as well as into my career life. One of the aspects I really loved in this internship was all the opportunities that were given to me to really get hands on experience in dealing with people with both mental and physical disabilities. It truly humbled me and gave a deeper understanding of what these people had to go through everyday. I really saw how their pets were what helped them get through the day and the fact that I was able to help them keep what was most important to them in their life was an amazing experience and one that I will never forget. I feel so fortunate that I was able to spend my summer working with amazing people and learning how to really make a difference in people’s lives. Thank you for everything!”

-Jean Kim

Volunteer Services Internship

At Pets Are Wonderful Support (PAWS), we work with people with disabilities to help maintain their pets.

PAWS is currently seeking an intern to be part of the volunteer services department. This internship will help someone learn basic skills of volunteer management, with additional skills in public relations, community outreach, and interaction with people with disabilities.

Interns would assist with projects such as:

• Info table scheduling, preparation and outreach,
• Event volunteer recruitment,
• Volunteer pre-service and in-service trainings,
• Pet food bank assistance,
• In-home client visits,
• and other projects as needed

Requirements:

• Applicants must be at least 18 years old.
• Must be familiar with Microsoft Word, Excel, email, internet
• Must have basic experience interacting with dogs

To apply, please email a resume and cover letter to info@pawssf.org. In your cover letter, please explain why you are interested in interning at PAWS, what you are hoping to learn, your relevant experience, and your availability.

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CASS Case Manager

(Thank you for your interest, but we are no longer accepting applications for this position.)

Title:                                      Companion Animal Support Services (CASS) Case Manager
Reports to:                             Director of Client Services
Supervisory Relationships:   Directly supervises Volunteers          
Classification:                        Full-Time; Exempt
                                               
                                               
Position Summary

In support of the PAWS mission, the CASS Case Manager serves as the primary client liaison along with the CASS Supervising Case Manager, coordinates new client intakes, maintains client records and assists Director of Client Services (DCS) in program growth and development.

Essential Functions

Client Intake and Orientation

• Directly handle and work with Front Office Coordinator to manage all calls regarding becoming a new client.
• Track and prescreen all prospective clients, including management of waiting list.
• Provide Program Assistant with all necessary information on prospective clients to establish new record in database.
• Collaborate with Program Assistant to provide orientation packet to all prospective clients on a monthly basis.
• Schedule and perform intake sessions for all new clients both at PAWS office and off-site for homebound clients.
• Assess needs and provide direction to new clients and follow up as appropriate to effectively integrate new clients and ensure access to services as needed.
• Assign new clients to appropriate Case Manager.
• Provide Program Assistant with all completed and supportive documents to complete and activate client record.
• Work with DCS and other CASS Staff to evaluate and update client intake forms as needed.

Client Services

• Handle all day-to-day client contact with assigned segment of client base including:
• answering calls and responding to questions and requests as appropriate
• authorizing use of and disbursing veterinary funds
• authorizing grooming services and disbursing grooming vouchers
• evaluating client needs for volunteer assistance and support such as transportation for vet and grooming appointments, dog walking, cat care, foster care, etc.
• referring client to internal and/or external service providers as appropriate
• Contribute to maintenance of extensive client database system by tracking and documenting all client calls, interactions and referrals.
• Collaborate with Program Assistant to maintain accurate client information such as address or status changes and other pertinent information.
• Collaborate with Director of Volunteer Services (DVS) to guarantee all volunteer reliant client requests are handled properly.
• Collaborate with Director of Volunteer Services (DVS) to troubleshoot any potential or actual problems between clients and PAWS volunteers.
• Collaborate with Director of Education and Advocacy to identify appropriate referrals for clients related to housing, service animal status, training resources or other legal issues related to having a companion animal.
• Collaborate with Director of Education and Advocacy to troubleshoot potential or actual cases of animal abuse or neglect and animal behavior issues.
• Assess and handle all client emergencies and provide timely updates to DCS.

Other Responsibilities

• Assist DCS in program assessment and development.
• Contribute to CASS Quarterly Newsletter.
• Assist with annual winter holiday Stocking Delivery.

• Actively participate in PAWS outreach activities and major fundraising events such as Petchitecture as needed.
• Attend bi-weekly staff meetings and other meetings as deemed necessary.
• Perform additional duties in support of the PAWS mission as requested by DCS or PAWS’ President.
  

Qualifications:

• Minimum of a Bachelors Degree in Social Work or related field, and/or equivalent experience; Advanced degree preferred.
• Commitment to PAWS’ mission and an understanding of the importance of the human-animal bond.
• Experience and or commitment to effectively providing direct services in a non-judgmental manner to low-income individuals, people with HIV/AIDS, people of diverse ethnic and cultural backgrounds, people with psychiatric disabilities, people with physical disabilities, seniors, active substance users, and people with diverse sexual orientations and gender identities.
• Experience working with and supervising volunteers in fulfilling an organization’s mission.
• Proficiency in computer applications including Microsoft Office Suite and database applications. (experience with Raiser’s Edge a plus).
• Dedicated team player with a commitment to the highest level of customer (external and internal) service and collaboration.
• Ability to problem-solve, demonstrate sound judgment and maintain confidentiality.
• Ability to interact professionally and effectively with co-workers, board members, volunteers, clients, other health and human service organizations, donors and guests.
• Excellent oral presentation, writing, analytical and interpersonal communication skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Bi-lingual (Spanish/English) highly desired.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, talk, and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.  In addition, this position requires contact with domesticated pets including but not limited to dogs, cats, birds and small animals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation:

$36,000 to 38,000 plus full benefits including medical, dental and paid vacation (3 weeks to start)          

To Apply
Please e-mail cover letter (inserted in the body of the e-mail) and resume (attachment ok). Be sure to include in the subject line: CASS Case Manager and email it to HR.

PAWS is an equal opportunity employer and is committed to diversity in the work place.